• MY DELIVERY

    • Why is my package delayed?

      • We apologize that your order is running behind. Please allow 14 business days for your package to be delivered to you. If the carrier is experiencing a delay, please check with the package's carrier for the latest updates on the order status. Please visit USPS.com for more information.

      If this does not fully answer your question, please reach out to our customer service team at hello@intimately.co*

    • Where do you ship to?

      • US, Canada, Australia, Europe


  • MY ORDER

    • Can I make changes to my order?
      • Please reach out to our customer service team at hello@intimately.co to request changes in your order.

    • I entered the wrong shipping address at checkout.
      • Please contact our customer care team immediately at hello@intmately.co in order to change your shipping address. Please note we are unable to make any changes if your order has already shipped.


  • REFUNDS AND EXCHANGES

    • How long will it take for my return to process?

      • Please allow 10 days for your return to process once it has arrived at. our warehouse.

      If this does not fully answer your question, please reach out to our customer service team at hello@intimately.co

    • When returning my order, do I have to pay a shipping fee?

      • No, we include a free return label with every purchase. Please note your initial shipping fee will not be refunded.

    • Can I exchange or return underwear I’ve purchased?

      • All Underwear (not bras or sleepwear) is final sale and not eligible for a refund. This is for sanitary reasons.

    • What's your return policy?

      • If you are not satisfied with your Intimately purchase, you may return your items for a full refund within 30 days. All returned items must be unworn and in their original packaging for a full refund. To returns your items, please follow these simple steps:
      1. All packages will come with a free return label printed inside the package
      2. Affix the label to your package drop it off at the local post office
      3. Fill out the form below. https://intimately.co/pages/return-and-refund-policy

    • Can I exchange Items?

      • You are able to exchange bras only if they are unworn and in their original packaging within 30 days of purchasing.


  • PROFESSIONAL PARTNERSHIPS

    • How can I sell Intimately pieces in my shop?
  • COMMUNITY

    • Where can I sign up?
      • We haven’t launched yet but you can sign up at the bottom of this page for our emails. Follow us on Instagram at @intimately.co